Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the work, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order for us to rectify any problems as soon as possible. Either call us on 01922 402720 or write to us at Alvaston House, 15 Reeves Street, Bloxwich, Walsall, West Midlands, WS3 2DQ, United Kingdom or email us enquiries@alvastonloftconversions.co.uk

We aim to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.

COVID-19 NOTICE

Following revised guidance from the government we have now re-opened and, where social distancing allows, are carrying out work and providing quotation visits

Our office work remains open and we can be contacted on:

01922 402720 

or

enquiries@alvastonloftconversions.co.uk